Ordering & Purchasing Archives - HearSmart Solutions Inc. https://hearsmart.com/faq_category/ordering-purchasing/ The Sound Solution That Fits Fri, 12 Sep 2025 00:47:42 +0000 en hourly 1 https://wordpress.org/?v=7.0 https://hearsmart.com/wp-content/uploads/2025/06/cropped-favicon-32x32.png Ordering & Purchasing Archives - HearSmart Solutions Inc. https://hearsmart.com/faq_category/ordering-purchasing/ 32 32 Can I cancel or refund my order? https://hearsmart.com/?faq=can-i-cancel-or-refund-my-order Fri, 08 Aug 2025 04:43:36 +0000 https://hearsmart.com/?post_type=faq&p=615 Because each of our products is custom made specifically to fit the customer ordering them, we cannot offer refunds after the product has been manufactured.  The product will not fit another person and we cannot re-use any components or materials due to hygiene safety; therefore, we are not able to re-stock them on the shelf.  […]

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]]> Because each of our products is custom made specifically to fit the customer ordering them, we cannot offer refunds after the product has been manufactured.  The product will not fit another person and we cannot re-use any components or materials due to hygiene safety; therefore, we are not able to re-stock them on the shelf.  We can accept cancellations depending on which stage of the manufacturing process the product is at.  We commence manufacturing almost immediately after receiving the earmold impressions in our lab.  Once the custom earmolds have been made, the sale is final.  We offer industry leading warranties on all of our products, and make it our utmost priority to ensure the best fit and function for each product ordered.

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]]> What type of payments do you accept? https://hearsmart.com/?faq=what-type-of-payments-do-you-accept Fri, 08 Aug 2025 04:43:06 +0000 https://hearsmart.com/?post_type=faq&p=614 HearSmart Solutions accepts Debit, MasterCard, Visa, American Express, company cheque, and cash.  Please note that when ordering through our Providers, they may have different payments options available.

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]]> HearSmart Solutions accepts Debit, MasterCard, Visa, American Express, company cheque, and cash.  Please note that when ordering through our Providers, they may have different payments options available.

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]]> Why purchase custom fit earpieces? https://hearsmart.com/?faq=why-purchase-custom-fit-earpieces Fri, 08 Aug 2025 04:42:38 +0000 https://hearsmart.com/?post_type=faq&p=613 Can you imagine only having three sizes of shoes to choose from? Ears come in all shapes and sizes, and a proper fit is paramount in receiving optimal comfort and retention, along with effective sound reduction.  Custom-fit earpieces have a significant impact on increasing the sound quality of music products and providing the ideal ear […]

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]]> Can you imagine only having three sizes of shoes to choose from? Ears come in all shapes and sizes, and a proper fit is paramount in receiving optimal comfort and retention, along with effective sound reduction.  Custom-fit earpieces have a significant impact on increasing the sound quality of music products and providing the ideal ear canal resonance.

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]]> How do I know which product I need? https://hearsmart.com/?faq=how-do-i-know-which-product-i-need Fri, 08 Aug 2025 04:42:04 +0000 https://hearsmart.com/?post_type=faq&p=612 We offer a variety of products for many different environments, so it can appear difficult to narrow down what product would be best, but we have a team of highly trained and knowledgeable staff who are able to answer any of your questions, and know all of the proper recommendations for the type of hearing […]

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]]> We offer a variety of products for many different environments, so it can appear difficult to narrow down what product would be best, but we have a team of highly trained and knowledgeable staff who are able to answer any of your questions, and know all of the proper recommendations for the type of hearing protection needed in each environment.  Our ultimate goal is to help you purchase the correct product so you are not only pleased with your purchase, but feel that you made the right decision.

There is a multitude of information in the FAQ section to help you narrow down the product based on what you’ll be using if for, for instance: motorcycling, work hearing protection, 2-way radio products, choosing between In-Ear Monitors and Earphones.

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]]> How will we know how to insert the custom earpieces correctly? https://hearsmart.com/?faq=how-will-we-know-how-to-insert-the-custom-earpieces-correctly Fri, 08 Aug 2025 04:41:27 +0000 https://hearsmart.com/?post_type=faq&p=611 We include an instruction card with every order to detail proper insertion, removal, cleaning, and maintenance.  We offer a fitting appointment in our office for all local customers.  If we have fit a large group onsite, we can return to provide a fitting on each individual for orders that includes 10 or more sets.  Otherwise, we ship […]

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]]> We include an instruction card with every order to detail proper insertion, removal, cleaning, and maintenance.  We offer a fitting appointment in our office for all local customers.  If we have fit a large group onsite, we can return to provide a fitting on each individual for orders that includes 10 or more sets.  Otherwise, we ship the product to your facility with instruction cards as mentioned above.  We are always available via phone or email for support as well.

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]]> Do you offer quantity discounts? https://hearsmart.com/?faq=do-you-offer-quantity-discounts Fri, 08 Aug 2025 04:39:44 +0000 https://hearsmart.com/?post_type=faq&p=610 Yes we do! We offer a tiered quantity discount structure with a discount price per product based on 3 levels of how many people are being fit: 10+ people, 25+ people, and 50+ people.  It is not necessary for all of the products to be the same as long as the over-all number of people […]

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]]> Yes we do! We offer a tiered quantity discount structure with a discount price per product based on 3 levels of how many people are being fit: 10+ people, 25+ people, and 50+ people.  It is not necessary for all of the products to be the same as long as the over-all number of people being fit falls under one of the discount levels.   For discounts to apply, the orders must all be placed at the same time.  Please call us for details.

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]]> How can my company purchase custom hearing protection for a group? https://hearsmart.com/?faq=how-can-my-company-purchase-custom-hearing-protection-for-a-group Fri, 08 Aug 2025 04:39:06 +0000 https://hearsmart.com/?post_type=faq&p=609 We go onsite for groups of 5 people or more.  We efficiently take impressions of 4 people every 20 minutes; therefore, we can reduce the amount of time employees are away from their work.  It is most effective if the employer schedules the employees based on coverage and shifts.  Alternatively, you can send us a […]

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]]> We go onsite for groups of 5 people or more.  We efficiently take impressions of 4 people every 20 minutes; therefore, we can reduce the amount of time employees are away from their work.  It is most effective if the employer schedules the employees based on coverage and shifts.  Alternatively, you can send us a name list and we can schedule them for you.  If scheduling is not possible, we simply have each person grab the next employee when they’re finished.

Most employers either cover the full cost of the custom hearing protectors, or provide a cost share with the employees. We can also bring a debit/credit machine onsite if the employees are paying individually.  If the employer is covering the cost and would like Net/30 Terms, we require a Credit Application to be filled out to open an account.  Alternatively, the employer can pay at the time of the impressions by credit card or company cheque.

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]]> How can I purchase your products? https://hearsmart.com/?faq=how-can-i-purchase-your-products Fri, 08 Aug 2025 04:38:07 +0000 https://hearsmart.com/?post_type=faq&p=608 We have hundreds of Providers across Canada who can exclusively supply HearSmartTM and AudiofuseTM products; therefore, you can search for a Provider near you to book an appointment for impressions.  Our Providers are a network of hearing clinics, occupational health and safety organizations, and mobile industrial hearing testing companies.  Please note that pricing will vary from location to location, so it […]

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]]> We have hundreds of Providers across Canada who can exclusively supply HearSmartTM and AudiofuseTM products; therefore, you can search for a Provider near you to book an appointment for impressions.  Our Providers are a network of hearing clinics, occupational health and safety organizations, and mobile industrial hearing testing companies.  Please note that pricing will vary from location to location, so it is best to contact the location close to you for pricing info.

At the impression appointment, the specialist can assist you with your product selection and show you colour samples to choose from.  The Provider will ship the impressions to our lab, and we send the final product back to them for you to pickup.  Alternatively, you can pay to have the final product shipped directly to you from our lab.

If you’re in the Surrey area, you are also welcome to call our lab at 1-778-278-2022 to book an appointment for impressions.

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